Superior HealthPlan and eFamilyCare Expand Partnership to Support Medicaid Members and Caregivers in Texas

Superior HealthPlan and eFamilyCare today announced a partnership to support family caregivers as they care for high-risk, chronically ill adults and children with special needs in Texas. Through the eFamilyCare telehealth platform, caregivers can communicate with an expert who can provide coaching, find support services, and collaborate with providers and Superior to help reduce stress and provide access to the resources and services members need.

“We know that caring for a loved one can be challenging, which is why ensuring our members and their families have extra support is so important,” said Dr. David Harmon, Chief Medical Director at Superior HealthPlan. “Superior is proud to expand our partnership with eFamilyCare so we can support even more Texas caregivers.”

In the U.S., there are 53 million family caregivers who are mostly untrained and unsupported. Research shows that when family caregivers have the coaching, training, and advice to make informed care decisions, hospital readmission rates are reduced by 25% within 90 days.

“We commend Superior HealthPlan on their innovative approach to member care and are delighted to continue our partnership with them,” said Eric Rackow, M.D., Co-Founder and CEO of eFamilyCare. “Together, we are working to transform the health of Texas communities, particularly vulnerable populations of all ages, collectively addressing the importance of easy-to-access virtual support for family caregivers of members.”

In 2022, Superior and eFamilyCare launched a pilot program for members in STAR Health, a Medicaid program for children in foster care, and STAR+PLUS, which includes people 65 and older as well as adults who have disabilities. In all, more than 200 members were enrolled in the program and, in a follow-up survey, said they had a positive experience:

• 100% of respondents said their care advisor was responsive to their needs.
• 91% of respondents said they were “highly satisfied” with the program.
• 64% of STAR Health members gained access to behavioral health resources.
• 45% of STAR+PLUS members received access to home care services after enrollment.
• 30% of all participants were connected with transportation resources.

The program will be made available in 2023 to pre-identified Superior members who may benefit most from eFamilyCare and are enrolled in either CHIP or the STAR, STAR+PLUS, or STAR Health Medicaid programs.